職位描述
?
職位職能:
??售前/售后技術(shù)支持工程師??生物工程/生物制藥
職位描述:
JOB TITLE: Application Specialist-Industry
Location: Shanghai
1. PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB
Application Specialist is responsible for offering technical support, application training for biomerieux product to external and internal customers, support the product complaint handling implementation, work as a technical consultant in communication between customers and corporate.
？（1） Work collaborate with the team to achieve the revenue, win customer satisfaction.
？（2） Work as level two support, for example, Answer telephone inquiries per established guidelines and document in local
database; Consult with global customer service;Coach/consult with other specialists and engineers; Develop
troubleshooting skills for phone and on-site applications.
？（3） Work as a trainer to deliver training course to internal and external customers.
？（4） Be involved in customer complaint handling procedure, for example, Direct and drive investigative process; Review test
results; Request further investigations.
2. KNOWLEDGE AND EXPERIENCE REQUIRED FOR THE JOB
Experience & Personality:
？（1）Minimum of three years of Clinical laboratory experience.
？（2）Goode practice experience in biological/medical laboratory.
？（3）Excellent working knowledge of computers.
？（4）Good interpersonal and communication skills.
Education & Knowledge:
？（1）Bachelor’s Degree or above in Medical Technology or related science.
？（2）Good knowledge in laboratory.
？（3）Good English skills in both spoken and written English.
職位： 應(yīng)用專員-工業(yè)部
工作地點(diǎn)： 上海
主要職責(zé)和工作目標(biāo)
負(fù)責(zé)提供技術(shù)支持，為內(nèi)外部客戶提供梅里埃產(chǎn)品培訓(xùn)，處理產(chǎn)品投訴及客戶和公司之間的溝通工作。
？（1）與團(tuán)隊(duì)協(xié)作，共同致力于銷售收入和客戶滿意度的提升。
？（2）負(fù)責(zé)提供后臺(tái)支持，如接聽(tīng)電話咨詢電話，應(yīng)用有關(guān)本地?cái)?shù)據(jù)庫(kù)中指導(dǎo)方針和文件；咨詢?nèi)蚩蛻舴?wù)；培訓(xùn)/咨
詢其他專家和工程師；在線及現(xiàn)場(chǎng)故障排除工作。
？（3）為內(nèi)外部客戶開(kāi)展課程培訓(xùn)。
？（4）參與客戶投訴處理程序，如直接或推動(dòng)調(diào)查進(jìn)程；調(diào)查測(cè)試結(jié)果；提出進(jìn)一步調(diào)查請(qǐng)求。
具體知識(shí)和經(jīng)驗(yàn)要求
工作經(jīng)驗(yàn)和個(gè)人能力：
？（1）擁有三年以上的臨床實(shí)驗(yàn)室經(jīng)驗(yàn)。
？（2）良好的生物/醫(yī)學(xué)實(shí)驗(yàn)室實(shí)踐經(jīng)驗(yàn)。
？（3）良好的計(jì)算機(jī)知識(shí)。
？（4）良好的人際關(guān)系和溝通技巧。
教育和知識(shí)要求：
？（1）擁有醫(yī)學(xué)檢驗(yàn)或相關(guān)專業(yè)本科以上學(xué)歷。
？（2）良好的實(shí)驗(yàn)室知識(shí)。
？（3）良好地英語(yǔ)讀寫能力。
