職位描述
Department OverviewUnited Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.Job DescriptionResponsibilities1. Be ready to greet patients.2. Provide excellent services in greeting customers.3. Direct patients in the right direction, escort patients as much as possible4. Explain services to patients5. Promote the hospital and its services6. Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,7. Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly8. Assign medical record number for new patients9. Explain registration process to new patients and assist in the completion of necessary forms.10. Obtain verification of patient’s personal identification upon registration and financial insurance documents.11. Enter mandatory fields of patient information and complete patient registration in the system.Requirements1. Ability to handle multiple tasks at one time;2. Friendly and outgoing personality3. Excellent oral English and written English;4. Intermediate computer skills (Word/Excel/PowerPoint);5. Professional telephone etiquette;6. Good inter-personal skills7. Excellent communication skills8. Basic problem solving skills9. Be organized10. Must be a good team player11. Hospital or hotel knowledge would be preferable
